Making Motor Claims
All new motor claims should be reported direct to your insurance company in the first instance. This will ensure you get the most timely advice and support for your circumstances. The details on how to make contact with our main motor insurance partners claims teams are detailed below. If you are unsure who your insurer is this can be found on your motor insurance documentation.
Should you require any further assistance the Luker Rowe team can be reached on 01494 733337.
| INSURER | PRIVATE MOTOR | COMMERCIAL MOTOR & FLEET | WEBSITE |
|---|---|---|---|
| AGEAS | 0345 165 5786 | 0345 125 8833 | View Website |
| ALLIANZ | 0345 6000 676 | 0370 606 4912 | View Website |
| AVIVA | 0345 030 6925 | 0800 404 6429 | View Website |
| AXA | 0330 0246 884 | 0345 900 4185 | View Website |
| CHUBB | 0800 018 0678 | View Website | |
| ECCLESIASTICAL | 0800 246 817 | View Website | |
| EQUITY RED STAR | 0330 123 5992 | View Website | |
| HISCOX | 0800 840 2405 | 0800 840 2405 | View Website |
| HOME & LEGACY | 0330 102 1772 | 0345 077 0810 | View Website |
| NIG | 0345 607 1626 | 0345 300 3391 | View Website |
| RSA GROUP | 0800 096 4567 | 0330 100 0565 | View Website |
| ZURICH | 0800 923 4200 | 0800 302 9055 | View Website |
| 0800 302 9057 Larger Businesses | View Website |
At the scene of the accident obtain details of:
- exchange names, addresses, telephone numbers and insurance companies
- note the registration number and make/model of any other vehicle(s) involved
- sketch a plan of the scene
- take photos. Most mobile phones now have a camera. Use it to take as many photographs of the incident, the vehicles, the surrounding area and any tyre marks on the road before they are moved.
- obtain witness details
- Whatever the circumstances of the incident, DO NOT ADMIT LIABILITY even if you think you are at fault. Your insurer is entitled to deny a claim or pay a reduced amount if the statements made by you or your employees prejudice the insurer’s position.
Any correspondence received from third parties or their representatives should be forwarded immediately, unanswered, to us for attention.
Note: failure to report an incident could result in a delay to the authorisation of repairs or indemnity being refused.
