All other claims
Need to make a claim? Find the information you are looking for here
What you'll need before you begin
Policy details with contact information
Circumstances of the incident with supporting documentation
Ensure policy conditions have been followed
Photo and video evidence to support
Police reference if applicable
Provide approximate cost
Notify us of your claim
Please select your branch from the dropdown list below, all online claims notifications will be reviewed within 48 hours. Please complete as much information as possible so that we can help process your claim.
Claims contact number
Out of hours number
Claims email address
What happens next?
Insurers will review cover and policy conditions
An expert may be appointed depending on the claim type
Settlements may be direct or to a supplier
Panel solicitors may be instructed depending on the claim type
Frequently asked claims questions
Answers to questions that you might find useful. Can't find what you're looking for? Get in touch, our dedicated claims team will be happy to help.
Will my premium increase following a claim?
Possibly, however difficult to confirm as other claims under the policy will be considered in addition, market conditions will also be relevant and until the claim settles reserves are applied based on information available at the time.
How long will my claim take?
It is difficult to advise, and every claim is different. We will ensure we monitor your claim from report to ensure the claim is progressing. We will provide an update to you, when necessary.
What is a policy excess?
This is the portion of the claim you are responsible for paying. Please refer to your policy schedule to identify the applicable excess.
How long do I have to report a claim?
Generally, insurers require you to report all matters as soon as you are aware, or the incident happens. Please consult your policy Terms & Conditions to confirm any specific requirements.